Customer Service Training by Bluehat UK
Customer service training by Bluehat UK is based on key principles of communication.
Your customer service training course can be a stand alone team workshop lasting one or two days depending on the progress that you’re aiming to achieve. If you’d prefer to link your team training course with a team building day then our trainers will design a workshop with content that is specific to your needs.
If you’d prefer to talk to a customer service expert or ask a question please call the Bluehat team on 0845 207 2001.
7 Steps to Excellent Customer Service – a Customer Service Training Course
Team training in Customer Service is becoming more and more critical as the way that teams communicate with their customers changes alongside changing technology and changing work demographics.
The customer service training course is one of 12 Bluehat UK training courses. Each course is uniquely designed to suit your team and the situation you’re in. Training works best with one Bluehat trainer for a team of up to 12 participants because learning is optimised with this number of people.
Customer Service Fact
52% of customers believe UK organisations are getting worse at handling complaints, compared to 42% five years ago – according to a survey by the Institute of Customer Service in a press release in May 2006.
Customer Service Training Course Details
In this workshop you will learn the keys to building rapport with your customer, the 7 steps to successful call handling and how to manage difficult situations with customers. The result will be that you understand your customer needs better through more effective listening, successful communication with your customer and improved complaint management to resolve difficult situations.
For an information sheet on the customer service training course called 7 Steps to Excellent Customer Service please speak to one of the Bluehat team on 0845 207 2001 or go to Client Room where you can log in and download a copy.
Team Building Activities
If you’d prefer to find out more about Bluehat UK’s award winning team building activities, team building exercises or team building events then please visit Team Building Events or speak to a team building expert on 0845 207 2001.
t: 0845 207 2001 e: enq@bluehatuk.com
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